Sunday, February 21, 2016

Eliminating Elevator waiting time complaints with Mirrors

At a large Multistoreyed office building, people complained about long waiting times for the Elevator during peak hours. Increasing the number of elevators was not feasible so an alternative solution was needed. The management called a meeting of the staff to brainstorm. A young employee who was a graduate in psychology observed that people complained about waiting only a few minutes for the elevator. The main issue was boredom rather than elevator performance. 

He suggested installing Mirrors in the elevator boarding areas so that people could be busy looking at themselves or looking at others. This was promptly done at a very low cost.


The complaints stopped immediately.


Related reading

Defining the problem of Elevator wait times

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